How can we help?
Browse By Category
Making a booking and my reservations
Questions about my current rental
My rental experience
My bill
My loyalty profile and benefits
Using the App
Covid-19
Top 10 Frequently Asked Questions
Is there a deposit?
I have cancelled my booking due to Covid-19. How do I get my refund?
What do I need to bring when I collect my hire vehicle?
Do I need to wear a face covering when collecting my rental?
What should I do if I have been told to self-quarantine or have tested positive for Covid-19 and can't return my vehicle?
What type of driving licence do I need to hire a vehicle?
I’m going to return my hire car later than agreed. Is this OK?
What happens if it takes me a long time to reach the car? (i.e. stuck in immigration)
Can I drive my hire car abroad?
What should I do if I have already made an Avis car rental booking, but it’s impacted by the Coronavirus?
Home
© copyright 2020 all rights reserved
Self-service by
