What do I need to bring when I collect my hire vehicle?

You just need to bring your:

  • Driving licence*
  • Credit card (if it’s a high value vehicle two payment cards must be provided, one of which needs to be a credit card),
  • Proof of any discount (such as a frequent flyer or Avis Preferred card),
  • Photo ID for international rentals (such as a passport or driving licence)

*If you hold a UK driving licence and are renting a car or van in the UK, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested from online (you will be asked to submit your driving licence number, National Insurance number and home postcode), or by calling the DVLA on 0300 083 0013 (Monday to Friday 8am7pm, Saturday 8am2pm). The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented to the store and still be valid when picking up any vehicle from us.

You may also need to bring proof of where you live, which could include a recent utility bill or bank statement.  Your driving licence will not be accepted as proof of address.  For more information on the rental requirements where you wish to rent, please review our location specific terms and conditions.

If you’re an Avis Preferred member, simply bring your membership card and your driving licence. Lastly, if you booked online or over the phone, bringing a print out of your booking confirmation showing your unique booking reference can streamline your check-out process. If you booked through a travel agent or third party agent, you will also need to bring the voucher they have supplied.

Need more advice? Contact us using the icons below.


Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.