If you have any questions about the car, please refer to the manufacturer’s handbooks in the first instance which can be found here:

• Citroen – INFOTEC – Citroen Service
• Ford – Download Your Ford Owners Manual Here | Ford UK
• Honda – My Honda | Owner’s Manual | Honda Auto
• Hyundai – Owner’s Manual – Hyundai Maintenance | Hyundai
• Mercedes – ⁣Mercedes-Benz: Interactive Owner’s Manuals
• Peugeot – INFOTEC – Service Box Peugeot
• Seat – Find the right handbook for your SEAT | SEAT UK
• Skoda – ŠKODA Owner’s Manuals (skoda-auto.com)
• Vauxhall – Vauxhall Owners’ Manuals | Car & Van Manuals | Vauxhall
• Volkswagen – Volkswagen Owners Manuals | Volkswagen UK

Alternatively you can call the Avis location where you collected the car, providing your booking reference number or rental agreement number. The phone number will be on your rental agreement. If you don’t have it to hand, look up your hire station.

If you believe the car has a technical fault, please contact Breakdown Assistance – Lines open 24/7: 0800 200 888.

Yes, absolutely.  We provide all sizes of cars and vans for all of your rental needs.  For more information, please visit our site here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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You will be offered alternatives to your allocated car group for no additional cost. You may also be offered a choice of upgrades for additional charges. The additional cost will be clearly shown.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We offer the latest hire cars and only keep them in our fleet between six and 12 months, and never more than 18 months. You'll always be behind the wheel of a quality model. We make sure of it. Discover our full range of vehicles.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We're always updating our fleet to offer you top of the range models. Cruise the city in a compact model, drive the open road in a world class convertible or treat your family to a comfortable people carrier. The choice is endless. And it's all yours. Find your perfect hire car. Fancy a more luxurious drive? Hire from our Prestige range and you could find yourself behind the wheel of a sporty Jaguar, stylish Range Rover and the latest desirable models.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We offer van hire in selected stations in a number of countries. To find out if you can hire a van for your journey, simply tell us where and your options will appear when you start your journey online. If you need a van in a specific country, don’t hesitate to look into the homepage of the selected country.

We do not allow our UK vans to leave the country, these rentals are for use within the UK only. Please also note that one-way rentals are not available to book online and must be agreed in advance. 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Book a Select Series vehicle (not currently available in the UK) and the car you pick is the car you get. On the rare occasion we're unable to provide the exact model, we'll refund its cost. We understand you'll still need the extras you chose for your journey, so these won't be refunded. In addition to a refund for your hire vehicle, you will also receive another hire car. We will try our best to provide you with an equally premium model, dependent upon availability. Remember to book your vehicle at least 72 hours ahead to ensure we have time to prepare your desired model. Unfortunately we can't guarantee you will get to drive the exact model you desire any sooner than this. Any refund is therefore subject to you booking at least 72 hours before your journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes, we do. Hire from our Prestige range and you could find yourself behind the wheel of a sporty Jaguar, executive Mercedes or stylish Range Rover. We're always updating our fleet to offer you the latest models. Discover our Prestige range.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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We go to great lengths to ensure that our vehicles are thoroughly cleaned and maintained after and prior to each rental. If something has not met your expectations, we are happy to replace it with another suitable option, subject to availability. Just let one of our agents know before you leave the station and we will get you on your way as soon as possible.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes. Passenger sizes are based on adults across our fleet.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We understand you want to find your perfect model in the most efficient way possible. That's why we make it really easy. After selecting the date, time and location, simply click the filter at the top of the page to view specific vehicle types.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We offer a range of cars across each car group but we can't guarantee the make, model or colour. 'Or similar' simply confirms that we will provide the car shown as example or a car of similar characteristics. With Avis you can be sure we only work with the best car manufacturers and ensure our vehicles are in great condition, so you will always have the best ride whether you're driving a Mercedes, a Volkswagen or another car brand.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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We always aim to provide the perfect model for your journey.

If you are unsatisfied with your choice, we will of course try to change it depending on what is available. If you collected it, simply return it to the hire station. Or if your vehicle was delivered, please call the number on the front of your rental agreement. If we do not have any alternative vehicles available in the category you have chosen, you can also request a paid upgrade to a different category.

What do you desire? Discover our vehicles.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We offer many cars in different styles and sizes, so you can hire the perfect model for your journey. These cars belong to various groups, such as Group A or Group J.

Ordering cars into groups helps us provide a premium service, because there is never any confusion over the car you are hiring and whether you're eligible to drive it. Sometimes you're only eligible to hire cars from certain groups. For example, in the UK if you hire a car under the age of 25 you can choose from Group A (such as a Hyundai i10), Group B (such as a Ford Fiesta), Group C (such as a Seat Leon), Group E (such as Vauxhall Astra) or Group I (such as VW Golf Auto).

The car groups also help you understand useful information, such as the amount you pay (the excess) if you're involved in an accident, which can vary from group to group.

Discover our full range of hire vehicles.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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We envisage each piece of luggage to have dimensions of approximately 90 x 75 x 43cm or 35.5 x 29.5 x 16ins.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes, of course. In countries that offer this service, we are happy to adapt any car that allows us to fit hand controls. This is generally an automatic vehicle. Simply call our reservations team and we will be happy to help, providing you give us at least 48 hours' notice. Adapting a vehicle won't cost you a thing because we want you to enjoy the perfect journey without any stress. Further information about hand controls can be found here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Usually you choose a car group, not a specific make or model. We'll show you an example from that group to give you a clear idea of the type of vehicle you will get.

However, if you hire one of our Prestige Vehicles available in the United Kingdom, Italy, Germany, France and Switzerland you can choose the exact make and model (not colour) at an extra cost. We think it's a small price to pay for the very car you desire. You could soon be driving the open road in a premium Mercedes, Land Rover, Porsche or Audi. We only offer quality models. The choice is yours. Remember to book at least 72 hours before your journey so we can prepare your car.

Want to drive the open road in premium style? Hire from our Avis Prestige range and make your UK journey memorable. Choose from a selection of our most premium hire cars, ranging from the latest sporty Porsche to an executive Jaguar.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Unfortunately we can't guarantee the colour, model or make of your hire car.

However, if you hire one of our Prestige Vehicles available in the United Kingdom, Italy, Germany, France and Switzerland, you can choose the exact make and model (not colour) at an extra cost. We think it's a small price to pay for the very car you desire.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We always aim to provide a vehicle from the group reserved. On the rare occasion we are unable to offer you a car from your chosen group, we will provide an equivalent or premium alternative. This won't cost you a penny extra because we want everything to be just right for your journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

It depends which hire car you choose. A child seat will take up the space of an adult seat, so allow a seat to safely fit it. If you have a larger family, we recommend hiring a more spacious car. Discover more about your protection options.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.