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At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that may reduce the money you have available to spend. Further detail of this authorisation hold (also referred to as a “pre-authorisation”) is set out in the Location Specific Conditions for the country in which you are renting. Our locations may vary regarding the amount of the pre-authorisation, so please review the location specific conditions for your destination rental country for information on how it is calculated. When you complete your rental and return the vehicle, we will charge your card if necessary and the authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the authorisation hold has never been charged, the return of the funds will not be shown on your card statement. In case of any queries about the release of the authorisation hold, please contact your card issuer. Please note – even though the hold is not an actual charge, it will temporarily reduce the available balance on your payment card.

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