As of the 1 April 2022 our Heathrow Terminal 5 office can be found at our brand-new location at the Holiday Inn London, Bath Road, UB7 0DQ. 

When you arrive at Heathrow Airport Terminal 5, please proceed to bus stop 25 (located on the arrivals level of Terminal 5) and take a short, 6-8 minute shuttle journey on our free 24 hour shuttle service.

When returning your vehicle please return to our new office. You will then take the short shuttle journey to Terminal 5 where you will be dropped off immediately outside of the arrivals level of Heathrow Terminal 5. 

For additional information or to start your journey, click here.

If you have any questions about the car, please refer to the manufacturer’s handbooks in the first instance which can be found here:

• Citroen – INFOTEC – Citroen Service
• Ford – Download Your Ford Owners Manual Here | Ford UK
• Honda – My Honda | Owner’s Manual | Honda Auto
• Hyundai – Owner’s Manual – Hyundai Maintenance | Hyundai
• Mercedes – ⁣Mercedes-Benz: Interactive Owner’s Manuals
• Peugeot – INFOTEC – Service Box Peugeot
• Seat – Find the right handbook for your SEAT | SEAT UK
• Skoda – ŠKODA Owner’s Manuals (skoda-auto.com)
• Vauxhall – Vauxhall Owners’ Manuals | Car & Van Manuals | Vauxhall
• Volkswagen – Volkswagen Owners Manuals | Volkswagen UK

Alternatively you can call the Avis location where you collected the car, providing your booking reference number or rental agreement number. The phone number will be on your rental agreement. If you don’t have it to hand, look up your hire station.

If you believe the car has a technical fault, please contact Breakdown Assistance – Lines open 24/7: 0800 200 888.

Yes, you can.

Getting lost can be a frustrating, stressful experience. Avis car rental offers dependable, easy to use Garmin navigation systems with voice prompts, stocked with helpful features like lane guidance, detailed views of tricky junctions and real-time speed camera alerts.

Avis GPS is offered at hundreds of Avis rental stations worldwide and comes in a range of satellite navigation models.
Please note, this product is not available to rent in Belgium, Luxembourg or the Netherlands.
Worldwide prices will vary.

If you want to check out what other services and products we offer to make your car hire easier, click here.

What you get with Avis Travel Companion Tablet:

• Wi-Fi Hotspot for connecting up to 5 Wi-Fi enabled devices
• TripAdvisor – the “go to” app to find the best places to eat, visit and stay
• Choice of 3 navigation apps including Sygic GPS featuring real-time parking support
• 1GB data per day – enough to browse 300 web pages or watch 4 hours of YouTube videos
• Eventbrite and TodayTix – complete ticketing solution for local shows/event
• Google Translate and XE Currency converter providing support when away from home

Avis Travel Companion Tablet is currently available from selected locations : Birmingham Airport, Edinburgh Airport, Glasgow Airport, Heathrow T3&4, Heathrow T2, Heathrow T5 and Manchester Airport.

If you want to check out what other services and products we offer to make your car hire easier, click here.

Yes, our Mobile Wi-Fi offers 500MB of wireless internet per day for up to 5 laptops, smartphones, tablets or any other Wi-Fi-enabled device. Enjoy the freedom of mobile connectivity in or out of your hire car, without exorbitant roaming or hotel data charges.

If you are travelling for business, you can keep in touch with HQ and your clients.

If you are driving with kids, you can keep them entertained on long journeys.

If you want to check out what other services and products we offer to make your car hire easier, click here.

We know that our customers hire vehicles for many different reasons, and have many different refueling needs. For your convenience, we offer 4 different refueling options:

– Bring Back Full If you bring the vehicle back full, or at the same level as the vehicle was picked up at, there won't be any charge. If there happens to be any missing fuel at the start, and it isn't the same as your rental agreement, please let one of our staff know or take a picture if you are in a hurry.

– Fuel Up Front This option allows you to purchase a full tank of fuel at a lower price per litre than our Pay on Return rates. You pay one flat fee for any amount of fuel, so try to return it as close to empty as you can to get the best value. If the vehicle is returned full, we do not charge you for Fuel Up Front.

– EZ Fuel If you drive for 75 miles (120 km) or less you can pre-pay a flat fee and we will take care of refuelling. If you choose to refuel yourself, please keep the receipt and present it when you return the vehicle.

– Pay On Return If you don’t have the time to refuel and haven’t taken Fuel Up Front, we can do it for you. Please keep in mind that this will incur a small fee. Want some more information?

Check out our refueling options.

We offer a range of products and services to enhance your journey. If you’re booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, Travel Companion Tablets, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don’t worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we’ll need 72 hours’ notice if you book online. If it’s less than 72 hours before your journey, please contact us at the location.

Please find below a list of the services you can choose from.

Want to add extras? Discover more about our Extras for your journey or contact us.

If you have already rented and have additional questions regarding a product or how your invoice was calculated, you can find more information here.

Yes, we do have vehicles with roof/ski racks available, however unfortunately not all of our vehicles at every location. This service is available at certain rental locations and may depend on the vehicle category selected.

For more information check out our location specific terms and conditions for the rental location you are renting from. Alternatively, please contact via the icons below to speak with one of our agents.

We provide assistance and support in a wide range of languages and are on hand 24/7 over the phone or on email. We can assist with lost luggage, report the loss or theft of mobile phones and tablets, and can help report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.

,
• Passport lost or stolen? Avis will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.

,

• Travel Partner can help you  find addresses or contact details for local restaurants, hotels, hospitals or museums

Travel Partner is available at participating locations across Europe. You can add it to your online reservation when you book your rental – you'll see it when you add Extras to your booking (as long as it is one of our participating locations).  You can also add Avis Travel Partner when you call us to make a booking, or in person at a participating rental station.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You'll always get our best prices when booking direct on our website. If you find an equivalent Avis car or van cheaper on a price comparison site or broker site we will refund the difference.  For all of the applicable conditions of this offer and additional information such as how to make a claim, please visit our dedicated Price Promise page.  

There are lots of other reasons why you will save time and money by booking on this site. Especially if you're a member of our loyalty programme, Avis Preferred.

If you are a member of a loyalty program with one of our partners, in addition to earning rewards through our Avis Preferred loyalty program, you can accumulate miles or Frequent Traveller points when you hire from us.

In order to use your earned points, please visit the website of our partner whose loyalty program you are a member of. You can find more information about our partners here.

Remember to check our terms and conditions when making a reservation. They include everything you need to know before your rental.

A trip planned? Start your rental.

Have you already planned your reservation? Check your reservation.

Yes, absolutely.  We provide all sizes of cars and vans for all of your rental needs.  For more information, please visit our site here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

In France, with our "Meet & Greet" service, your car will be available at your arrival SNCF train station, even outside of the opening hours of your Avis station.

If the Avis office at the train station is closed when your train arrives, the rental agreement and the keys of your reserved vehicle will be handed to you by an SNCF agent (Offer valid until the closing time of the SNCF station).  As part of a partnership with SNCF, we offer this service for free for all reservations made through SNCF channels (oui.sncf or in SNCF stations). If your reservation was made outside an SNCF channel, this exclusive service is offered to you for only € 20.

You can find out more about the SNCF service here.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Currently, only a small portion of our fleet is equipped with trailer hitches. Find out if you can rent a car with a hitch for your trip by contacting the rental station directly. If you have already booked your rental vehicle, you will find our contact details in the booking confirmation email.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

TP is our Theft Protection package. This product reduces your excess which means if your rental vehicle is stolen, you will pay a significantly reduced cost, if any cost at all. Check the excess amount indicated on your rental agreement to learn the maximum amount the driver would be liable for in the event that the vehicle is stolen. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.

Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive. Theft Protection is now included in this package at a 25% discounted price.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Windscreen Protection reduces your windscreen excess to zero which means if there’s new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won’t be able to choose this ahead of time unless with Avis Inclusive, so please ask about it at the station when you arrive.

Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive. Windscreen Cover is now included in this package at 25% discounted price.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.

Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive; RSN is now included in this package for free.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You may already be covered with your own travel insurance, but if not, Avis Personal Accident Insurance can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with AIG to offer you and your passengers first-class protection for personal injury and emergency medical support and transport.

At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.

Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

CDW is our Collision Damage Waiver. This product reduces your excess which means if there’s new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.

Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive. CDW is now included in this package at 25% discounted price.

Discover even more about your protection options on our website.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Looking for a completely worry-free rental experience? Learn more with this short video. With Avis Inclusive:

Remove the fear of unexpected charges and uncertainty. Avis Inclusive means you no longer need to worry about the fear of unexpected charges should any mishaps happen. And with zero excess cover and premium roadside assistance included as standard, if you lose the keys, get a flat battery, find a chip in the windscreen, or the car is stolen you are covered.

Clear, transparent prices. Be confident that there will be nothing else to pay, right from the start with one upfront, discounted cost at the point of booking.

No stressful, long-winded conversations about liability. We know conversations about cover and liability are not fun and we don’t like having them either. With Avis Inclusive those conversations aren’t needed as we’re both covered, so can get you on the road quicker.

Avis Inclusive makes car rental simple and stress free. Ready to get started? Or click here for more information.

Interested in learning more about our individual coverage options? Find out more.

We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us. For additional peace of mind and a discounted price, first check out our worry-free, all inclusive package with Avis Inclusive.

Click through each product to learn more.

• Super Collision Damage Waiver (SCDW)
• Personal Accident Insurance (PAI)
• Windscreen Cover
• Roadside Assistance Plus
• Super Theft Protection

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We do not currently offer a delivery/collection service. We have many conveniently located rental facilities for you to choose from and offer a fast, seamless pick-up process to get you on your way.

Rest assured, we are working diligently to provide the highest levels of safety at our facilities and in our vehicles. Find out more within our safety pledge.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We design car hire solutions to help every type of business and offer premium car hire deals. We offer solutions for small to medium businesses, corporations, and also offer partnerships with travel management companies.

Whether it's short or long term car hire, we'll only recommend the right services for your business. We have some great packages that may interest you. Or we'll entertain a unique solution, if you prefer.

For additional information, please visit our business rentals page, or e-mail us at avisbusiness@avis.co.uk.

Looking for business deals in another country? Check out our other websites for more information.

Already have an account? Sign in to your account or retrieve an invoice.

We offer you a couple of ways to pay to make it easy. You can pay online now or later when you collect your vehicle. The choice is yours. If you choose to pay online now, you'll pay the cost of your booking up front with a discounted price. Some extras can only be paid for at the counter. We'll let you know which ones when you book; they will still be reserved for you. When you collect your vehicle, you'll need to present the card used for your online payment, we'll dip/swipe your card to gain authorisation but won't take any payment until you return your vehicle. If you'd rather not pay online now, you can pay at the hire station. When you collect your vehicle, we'll dip/swipe your card to gain authorisation for the full hire cost (including extras) but won't take payment until you return your vehicle. Paying now will cost you less than paying later.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

After the booking process is complete, we usually confirm your reservation right away by email. If you receive the confirmation e-mail simply take it with you in digital or printed form when you go and collect your hire vehicle. We try our hardest to make sure you have exactly what you want as soon as possible before you start your journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes, if you are driving abroad and the country requires it. But this alone isn't enough to hire a vehicle. You also need a driving licence from your resident country.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We give you the chance to collect miles or points through our partners each time you hire a vehicle, so you can continue to receive a premium service at premium value. Please make sure to include your partner membership number at the time of booking. There are times you won't be able to collect miles or points. This will happen if you're a public-sector employee, using a travel industry or airline employee rate, renting a van, or using a substitute, net or tour operator rate. If you hire more than one vehicle from the same location within 24 hours, your miles or points balance will only be credited once.

Need to claim missing miles? 

Ready to clock up more miles? Start your journey.

Already planned a trip? Check your booking.

We're sorry that you've had to cancel your booking with us. Please first ensure that you have read our Booking Conditions for information on cancellation fees. Once your booking is cancelled, Contact us using the icons below to request your refund. Any funds that are to be refunded can take up to 5-7 working days from the date they are processed. If there are any extraordinary circumstances that may affect the above timeframe, our customer care team will let you know. If you have cancelled your booking on the same day you created it, there is nothing to refund as the charges would not have been made until midnight. Any item listed on your statement in this case will be a pre-authorisation hold, not a debit.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We always aim to provide the perfect model for your journey.

If you are unsatisfied with your choice, we will of course try to change it depending on what is available. If you collected it, simply return it to the hire station. Or if your vehicle was delivered, please call the number on the front of your rental agreement. If we do not have any alternative vehicles available in the category you have chosen, you can also request a paid upgrade to a different category.

What do you desire? Discover our vehicles.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We're always want to offer you premium car hire at the best value. If you have a Frequent Traveller or Air Miles card you may receive additional car hire discounts to make your journey even more of a pleasure. Discover our latest offers here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You only need Continental Cover if you travel from the UK. If you wish to drive abroad from your original rental location, it is a good idea to check the location specific conditions for the destination country.

Up-to-date information on our Continental Cover, and how to arrange for it, can be found here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You can either pay for your vehicle when you book online, or when you collect your hire vehicle. If you choose to pay when you book online, we’ll dip/swipe your card to gain authorisation. If you choose to pay at the station, we’ll dip/swipe your card to gain authorisation for the estimated full hire cost (including extras) but won’t take payment until you return your vehicle. There are some useful extras such as Fuel Up Front that you can't pay for until you collect your vehicle. These will of course still be reserved for you.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

It's easy to use a money off or upgrade voucher on your next rental. Simply present the voucher at collection of your next hire car and we'll take care of the rest. Vouchers are valid at all participating rental locations worldwide (listed on the voucher) for a period of 12 months from the date of issue and are pursuant to the terms listed on the vouchers themselves. If you are using a free upgrade coupon, please note than an advance reservation with an upgrade request is required. If you have any questions or need help having the vouchers applied, please give our reservations team a call at 0808 284 0014.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

It depends which hire car you choose. A child seat will take up the space of an adult seat, so allow a seat to safely fit it. If you have a larger family, we recommend hiring a more spacious car. Discover more about your protection options.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You can pay online or at the counter when you collect your vehicle using Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards.

There are several exceptions: – You can't use a debit card in Iceland and Canada. – We don't accept cards with Solo, JCB or Cirrus logos. – Germany issued Maestro cards are only accepted in Germany. – If you booked online using a PREPAID card, it must be shown at the counter along with another payment card. Two payment cards may be required at the counter for higher-value vehicles if you've booked online or over the phone.  This will be highlighted on your booking confirmation.

Remember, the name on the card must match the driving licence of the main driver.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Any miles or points you collect will usually appear on your next statement. However, it can take a little longer. Rest assured your credits will show up on the following statement, at the latest. If for any reason your credits do not appear, you can claim missing miles here. You can also Contact us using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes, of course. When you search for your hire vehicle, we'll simply show you the cars available and their respective prices. No strings attached.

Ready? Get a quote.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

An ACTO (Avis Company Travel Order) is a special voucher businesses give to staff so they can hire a vehicle with us. Simply show your ACTO, driving licence and company ID when you collect your hire vehicle and we'll invoice your company directly. These vouchers can't be used for online bookings.

If you would like to use these vouchers at work, simply set up an Avis corporate account.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand that your child's safety comes first. We only deal with recognised manufacturers and provide child seats that meet the highest industry standards. If your child is under the age of 12 or below 135cm, by law you must use an appropriate seat. This is to help protect your child in an accident, because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place.

Find out more about hiring child seats.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You will be offered alternatives to your allocated car group for no additional cost. You may also be offered a choice of upgrades for additional charges. The additional cost will be clearly shown.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We offer van hire in selected stations in a number of countries. To find out if you can hire a van for your journey, simply tell us where and your options will appear when you start your journey online. If you need a van in a specific country, don’t hesitate to look into the homepage of the selected country.

We do not allow our UK vans to leave the country, these rentals are for use within the UK only. Please also note that one-way rentals are not available to book online and must be agreed in advance. 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We go to great lengths to ensure that our vehicles are thoroughly cleaned and maintained after and prior to each rental. If something has not met your expectations, we are happy to replace it with another suitable option, subject to availability. Just let one of our agents know before you leave the station and we will get you on your way as soon as possible.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand plans can change or you might change your mind. Whether you want to upgrade your vehicle or add extra comforts, it’s effortless updating your booking.

Simply go manage your booking, contact us, or use our app. You won’t be charged for any updates, but, if you upgrade with higher value services you will pay the difference. We will inform you of any change in the price before making the change. If you downgrade, we unfortunately can’t repay the difference so please choose carefully. The difference can however be used at the counter to reduce costs of additional services and products.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

To hire a car in the UK, you need to be at least 23 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. If you or your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. You can find specific information in our terms and conditions or Contact us using the below icons. Under the age of 25, you can hire cars from Group A (e.g. Hyundai i10), Group B (e.g. Ford Fiesta), Group C (e.g. Seat Leon), Group E (e.g. Vauxhall Astra), and Group I (e.g. VW Golf (auto). Check out our fleet to find further information about specific categories.

There is currently no age maximum, so long as you have had a full, valid, licence for at least 1 year. Some additional steps may be required for those who are over the age of 75 on the date of scheduled return. Check the location specific terms and conditions for the country you are renting for more information on age requirements.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

For further information about driving from the UK overseas, please refer to our Continental Cover page.

If you are looking to travel between various other European countries, please review the location specific terms and conditions for the country from which you are hiring.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Unfortunately we no longer accept cash on collection.

Remember to bring your credit card when you pick up your hire vehicle. This must be in the same name as the main driver, and the same card used to create your booking.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes, you can make a booking for someone else providing you have access to their credit card. The name on the card must match the driving licence of the main driver who must bring this card when they collect the rental.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

It will depend on how your account is set up with Avis. The Avis app will follow the current rules set up between Avis and your business or company. If you have your own unique personal profile, then the Avis app will work as normal. However, it is not designed for a generic business profile used for multiple drivers.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Avis cannot guarantee whether rental procedures for UK customers hiring in the EU and EEA will change or remain the same after leaving the EU. During the transition period of the UK leaving the EU, you don't need to do anything as we'll take care of the usual paperwork on your behalf. We will do our utmost to ensure that UK customers, like all our customers, will be able to hire vehicles at any of our thousands of global locations securely and with ease. Following leaving the EU on 31st of January 2021 the following changes may apply to UK customers:

,
• UK drivers may need an international driving permit (IDP) to drive in the EU and EEA.

,

• Visitors with EU driving licences will not need an IDP to drive in the UK.

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• UK drivers may need a GB sticker on the vehicle even if the vehicle has a Euro-plate (a number plate displaying both the EU flag and a GB sign).

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• You may not need a GB sticker to drive outside the UK if the number plate features the GB sign, without the EU flag.

Further information can be found on our Driving Abroad in the EU and EEA page. If you are renting in the UK and planning to take your hire car across the Channel or to Ireland, you'll need to take out Continental Cover. To arrange cover, please ring at least five days ahead of collection.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Our website will only permit you to book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location, they must be under two different drivers' names. Please remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please Contact us.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don’t worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items.

Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes, if these services are available in the country you are driving in or through. Check our Location Specific Conditions or give your hire station a call before you collect your vehicle to make sure.

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Unfortunately, you can't. We need to see your driving licence before you get behind the wheel.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We offer a range of cars across each car group but we can't guarantee the make, model or colour. 'Or similar' simply confirms that we will provide the car shown as example or a car of similar characteristics. With Avis you can be sure we only work with the best car manufacturers and ensure our vehicles are in great condition, so you will always have the best ride whether you're driving a Mercedes, a Volkswagen or another car brand.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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The rental agreement will process as normal, so charges will apply to the main account or card, or in some cases the charges are split. 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Visit our locations page to find the nearest or most convenient location start planning your journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We understand you want to find your perfect model in the most efficient way possible. That's why we make it really easy. After selecting the date, time and location, simply click the filter at the top of the page to view specific vehicle types.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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When you signed up for Avis Preferred you provided your preferred payment method. We use this each time you book. You can update your profile and change the payment card at any time. Should you have any queries please reach out using the icons below. View your Avis Preferred account by signing in using the Avis Preferred button at the top of our homepage.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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You are prohibited from hiring a car in the UK if you have any unspent driving convictions for the following infractions:

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• Careless, reckless or dangerous driving

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• Driving or attempting to drive whilst under the influence of drink or drugs

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• Using a vehicle uninsured against third party risks

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• Theft or unauthorised taking of a vehicle

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• Been disqualified (or anything similar) in the last 10 years

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• If you have convictions for offences not listed above which total more than 6 points on your licence, your rental will be refused

Our Prestige vehicles have separate conditions. To find out more, please contact the location directly.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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It depends which car you hire, for how long, where and which extras you choose. We charge per 24 hours so if you hire a car for 26 hours, you'll pay for two days. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey. Find your perfect hire car and see how much it will cost.

Planning a trip? Start your journey.

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We offer many cars in different styles and sizes, so you can hire the perfect model for your journey. These cars belong to various groups, such as Group A or Group J.

Ordering cars into groups helps us provide a premium service, because there is never any confusion over the car you are hiring and whether you're eligible to drive it. Sometimes you're only eligible to hire cars from certain groups. For example, in the UK if you hire a car under the age of 25 you can choose from Group A (such as a Hyundai i10), Group B (such as a Ford Fiesta), Group C (such as a Seat Leon), Group E (such as Vauxhall Astra) or Group I (such as VW Golf Auto).

The car groups also help you understand useful information, such as the amount you pay (the excess) if you're involved in an accident, which can vary from group to group.

Discover our full range of hire vehicles.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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A range of child seats (depending on child age/size requirements) can be viewed and selected during the Self-Serve rental process. However, these should ideally be reserved in advance to ensure availability.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes, of course. We understand you want to share the joy with others so we make it easy for you to add another driver. Your additional driver will simply follow the same hire rules as you. The only thing you need to do differently is pay to add them, so they're covered under your hire agreement. Remember, we need to see all driving licences when you collect your hire vehicle. The amount you'll pay will be in your online quote. In some countries, drivers who share a surname don't have to pay more. The amount varies by country and will be clear when you book your hire vehicle online.

Want to add another driver? Find out more.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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You can pay using Visa, MasterCard, American Express and Diners Club/Discover credit and charge cards. One credit card and one debit card may be required at the counter for higher-value vehicles in the UK. Remember, the name on the card must match the driving licence of the main driver. And don't forget to bring your credit/charge card when you collect your rental.

Need more advice? Call our reservations team using the below icons.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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We recommend returning your car to the same pick-up location because dropping it somewhere else will cost more. However, we want you to enjoy every mile of your journey so we always try to be as flexible as we can if you wish to return it to another location in the same country (one way rentals are not permitted to other countries). Any extra cost will be included in your booking fee so you know upfront, however, any changes to your original booking could result in additional costs.

Further information can be found in the location specific terms and conditions for your hire location country.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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If you have prepaid for your voucher directly with Avis, it's not a problem. You can still collect your hire car. Just be sure to bring all of the other required identification and documentation, including the credit card used to make your booking.

If it is a voucher from a travel agent or third party agency however, we need to see the voucher before you can drive your hire car away.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement. If you have chosen a car from our range of Prestige vehicles, there may be a mileage limit. This is set by the (country) hire station. We'll let you know the limit before you book. Please note that if you go over your allotted mileage, you will be charged for each extra km/mile.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Very few insurance policies cover you to drive a hire car. Even if you can provide evidence that it does, unfortunately we won't be able to reduce the amount you pay. This is because the rental agreement is between you and us, not us and your insurance company. Damage cover is included as standard with your rental. Should you have an accident, you will still need to pay a fixed (excess) fee unless you choose to upgrade your cover. However, you could choose to claim this back through your insurance company. But bear in mind any excess fee you may have with your current insurance policy. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey. Discover more about your protection options. Planning a trip? Start your journey. Already planned a trip? Check your booking.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You will have an AWD number if you are a member of Avis Preferred, have a corporate account or are taking advantage of a special offer through one of our partners. You will be asked to prove you're entitled to that specific discount when you collect your hire vehicle. Simply enter your discount number when you book online, or quote it when you hire your vehicle in person. If you have an Avis account, your code should automatically appear when you book online to save you time. Otherwise, it won't take long to fill in. Make the most of the discount on your next rental. Start your journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Unfortunately, you would not be able to collect your vehicle if our office is closed. However, if your flight number is present in your booking, we'll be aware of any delay to your flight and will endeavour to keep the vehicle for you. It's imperative you provide your flight number when you book, otherwise we have no way of knowing if your flight is delayed.

For more information, please reach out using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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A fixed value voucher only covers hire fees up to a certain amount so you'll need to provide a payment card in the name of the driver and pay for any extra costs not covered by the voucher. A full credit voucher covers the entire hire, however much it costs. You can pick up a fixed value voucher from a travel agent. Please note that full credit vouchers are only available for business rentals through a corporate travel agent in the UK.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We envisage each piece of luggage to have dimensions of approximately 90 x 75 x 43cm or 35.5 x 29.5 x 16ins.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Booking a vehicle for home delivery is quick and easy because we don't want to hold you up on your journey. All you'll need is a payment card in the driver's name and the delivery address will need to match the payment card billing address as well as the address on the driver's driving licence. Book online, call our reservations team, contact the location you're hiring your vehicle from, or, go to Avis Delivers to find out more. If you book by midday, we might even be able to deliver your hire vehicle to your door that day. To make it even easier, you can also choose a delivery slot:

9am – 11.59am

12pm – 2.59pm

3pm – 6pm

We recommend booking as far in advance as possible to ensure we can deliver and collect your vehicle when it suits you.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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You are eligible to receive points or miles with your preferred Frequent Traveller Programme. Just remember to include your frequent flyer number when you book. You can find a list of our partners here.

Discover and join Avis Preferred.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Pets are allowed in our vehicles with prior agreement from the store you intend to hire from. However, if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure or call our reservations team for more information.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Yes. Passenger sizes are based on adults across our fleet.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Usually you choose a car group, not a specific make or model. We'll show you an example from that group to give you a clear idea of the type of vehicle you will get.

However, if you hire one of our Prestige Vehicles available in the United Kingdom, Italy, Germany, France and Switzerland you can choose the exact make and model (not colour) at an extra cost. We think it's a small price to pay for the very car you desire. You could soon be driving the open road in a premium Mercedes, Land Rover, Porsche or Audi. We only offer quality models. The choice is yours. Remember to book at least 72 hours before your journey so we can prepare your car.

Want to drive the open road in premium style? Hire from our Avis Prestige range and make your UK journey memorable. Choose from a selection of our most premium hire cars, ranging from the latest sporty Porsche to an executive Jaguar.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Of course, you can have your hire vehicle either solely delivered or solely collected. We'll work around you to make life as easy as possible. If you want to get your vehicle delivered, simply choose the delivery slot that suits you best:

9am – 11.59am

12pm – 2.59pm

3pm – 6pm

Sound ideal? Book online, call our reservations team, contact the location you're hiring your vehicle from, or, go to Avis Delivers to find out more. If you book by midday, we might even be able to deliver your hire vehicle to your door that day. We recommend booking as far in advance as possible to ensure we can deliver your vehicle when you'd like. We can collect your car at a time that suits you after your journey. Just let us know.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Book a Select Series vehicle (not currently available in the UK) and the car you pick is the car you get. On the rare occasion we're unable to provide the exact model, we'll refund its cost. We understand you'll still need the extras you chose for your journey, so these won't be refunded. In addition to a refund for your hire vehicle, you will also receive another hire car. We will try our best to provide you with an equally premium model, dependent upon availability. Remember to book your vehicle at least 72 hours ahead to ensure we have time to prepare your desired model. Unfortunately we can't guarantee you will get to drive the exact model you desire any sooner than this. Any refund is therefore subject to you booking at least 72 hours before your journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand you might need your hire car for longer, we offer up to 90 day rentals.  Book on www.avis.co.uk. Please contact us if you would like assistance making or amending your booking. 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You can book a hire car online anywhere in the world, at any time of the day. Simply choose your location, find your perfect model and set a date. Ready? Start your journey. Rather book in person? Call our reservations team or visit us.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Of course, please feel free to bring your own child seats when you collect your hire vehicle. Just remember to bring all the fittings you need to securely attach it. Not all our vehicles have ISOFIX points, so please contact the location you're hiring from. We'll try our best to help. Alternatively simply reserve a child seat when you book your hire vehicle. You can also hire baby and infant booster seats. All our child seats meet the highest industry standards, because we understand how important your child's safety is. Remember, if your child is below the age of 12 or under 135cm, by law you must use an appropriate seat. This is to help protect your child in a collision because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place.

Find out more about hiring child seats.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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We want to make sure everything is perfect before you set off on your journey. As the driver, you need to be there to receive your hire vehicle when it's delivered. This is so we can securely hand the keys over, check your vehicle together and sign the rental agreement. Remember to have your driving licence handy. If you want us to collect your vehicle after your journey, you don't need to be there providing someone can hand the keys over and help with any issues. Simply contact us at your nearest location and choose the time slot that suits you best:

9am – 11.59am

12pm – 2.59pm

3pm – 6pm

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Yes, we do. Hire from our Prestige range and you could find yourself behind the wheel of a sporty Jaguar, executive Mercedes or stylish Range Rover. We're always updating our fleet to offer you the latest models. Discover our Prestige range.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes. You can pay using Visa and MasterCard debit cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles in the UK. The Maestro card is only accepted in Germany. PREPAID cards are accepted online however they are not accepted at the counter which means a non-PREPAID card must be shown at the rental station (together with the PREPAID card). A PREPAID card can be used to pay for the rental at the end of the vehicle hire. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.

Planning a trip? Start your journey.

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In addition to your driving licence, we may require proof of address in the form of a utility bill or recent bank statement (less than 3 months old) when you collect your hire vehicle.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Unfortunately we can't guarantee the colour, model or make of your hire car.

However, if you hire one of our Prestige Vehicles available in the United Kingdom, Italy, Germany, France and Switzerland, you can choose the exact make and model (not colour) at an extra cost. We think it's a small price to pay for the very car you desire.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Your excess is your financial responsibility, or amount you would pay, in the event of damage or theft occurring to the vehicle. The amount you pay depends on the vehicle you hire, which country you hire it in and whether you choose to reduce the excess by upgrading your level of cover. When you hire a vehicle with us, you'll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle theft cover to safeguard you on your journey. If you book on the US website you may find that vehicle damage and vehicle theft cover are not included, as some American credit cards provide insurance for car hire. Third party cover is the basic level you need to hire a vehicle, that's why we always include it. Should you damage another vehicle or passengers and their property, you won't have to pay for repairs or injuries. But, if you damage the vehicle you will still need to pay a fixed excess fee unless you upgrade your cover. Find out how much you pay depending on what you hire and where you hire it. We also offer Personal Accident Insurance in case you're injured in an accident.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

While we try to provide our service to everyone who books a vehicle, there may be circumstances where we cannot give you a vehicle. Some of these scenarios are below:

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• If you did not satisfy the driving licence requirements: A valid driving licence must be provided. An international driving licence or an official English translation, by notary, of the driving licence must be provided if the driving licence was issued in a non-roman alphabet. Additionally, the driver must have held the licence for a minimum of one year, evidence is required to be provided to confirm this minimum duration. Please note that these minimum requirements could be longer for some of our special vehicles, such as our Prestige vehicles.

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• If you did not satisfy the identification/security check: you must provide the following documents: The payment card used to make the reservation (plus an additional card is required for certain vehicles), a photographic ID issued within the last 10 years, passports, photographic driving licences, national identity cards and government issued certificates are accepted, proof of address, a recent utility bill or bank statement (driving licences are not accepted as proof of address).

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• If you did not pass the DVLA's licence sharing check

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• If you had Insufficient funds for the pre-authorisation transaction to be processed

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• If you were not within the required age range for the vehicle type

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• If you have any unspent driving convictions

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• If you did not show up at the rental location to collect the vehicle per your reservation details

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• If you refuse to take the vehicle provided and would not accept a replacement vehicle.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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The main driver and any additional drivers must be present at the counter to show their driving licence. Please note that adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then. If the additional driver is under 25, the young driver surcharge will also be applied.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Yes. Our standard hire terms and conditions still apply when you use a voucher. Any extra costs such as fuel and airport charges will be taken using your chosen payment method saved in your account. Please also be sure to review the terms and conditions listed on the voucher for other important information.

Make the most of your voucher. Find your perfect hire vehicle.

Planning a trip? Start your journey.

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If you have a specific vehicle or service request, we may put your booking 'on request'. For example, you may want to drive a particular Mercedes model. Your booking will be placed 'on request' while we see if this can be arranged. We will contact you within three days and try to deliver exactly what you desire. Of course, we won't take payment until your request is confirmed. If you choose a car from our luxury Prestige range, your booking will automatically be placed 'on request' while we confirm your choice.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Yes. We offer a range of extra equipment to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, Travel Companion Tablets, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the location or call our reservations team.

Want to add extras? Discover more about our Extras for your journey or call our Reservations Team.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We offer the latest hire cars and only keep them in our fleet between six and 12 months, and never more than 18 months. You'll always be behind the wheel of a quality model. We make sure of it. Discover our full range of vehicles.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We are sorry our website seems to be giving you trouble. We know how frustrating IT problems can be and we are always looking for ways to improve. Please contact our customer care team using the icons below during office hours and we'll do our best to get it sorted out for you as soon as possible.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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No, not by using the app. The additional driver needs to be verified at the rental desk.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We understand plans sometimes change and you might need to update your booking. Do bear in mind that the following information applies to all types of bookings we offer. If you extend your booking or update it with higher value services or a superior car group, you will need to pay the extra cost. If you downgrade your booking, we unfortunately can't refund the difference so please choose carefully. You can, however, use the difference against additional products or services at the counter.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Yes, of course. You can hire a car providing your driving licence allows you to drive a car. Remember to bring your driving licence when you collect your hire vehicle.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We always aim to provide a vehicle from the group reserved. On the rare occasion we are unable to offer you a car from your chosen group, we will provide an equivalent or premium alternative. This won't cost you a penny extra because we want everything to be just right for your journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We're always updating our fleet to offer you top of the range models. Cruise the city in a compact model, drive the open road in a world class convertible or treat your family to a comfortable people carrier. The choice is endless. And it's all yours. Find your perfect hire car. Fancy a more luxurious drive? Hire from our Prestige range and you could find yourself behind the wheel of a sporty Jaguar, stylish Range Rover and the latest desirable models.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We're sorry to hear that. Please Contact us. We will try our best to help.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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We understand you're busy and might not be able to collect your hire vehicle. That's why we offer a home delivery and collection service.

If your home address is within 40 miles of an Avis rental location, we can deliver your hire vehicle to your doorstep and collect it from there again after your journey.

Sound ideal? Call our reservations team on 0808 284 0014 or contact the location you're hiring your vehicle from.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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To hire a car in the UK, you need to be at least 23 years of age and have held a driving licence for at least one year. If you or your additional drivers are under the age of 25, you'll need to pay an extra fee (underage surcharge) per day. The amount varies by country and will be quoted when you book your hire vehicle online.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We understand it can be frustrating when you're surprised with extra costs. That's why we always try to be upfront about what you pay. Your booking typically includes the basic Collision Damage Waiver (vehicle damage cover), basic vehicle theft cover, tax, location charges and, depending on the location car and rate, unlimited mileage. But unless you let us know, it does not include young driver charges, additional driver charges, fuel, upgraded cover, or optional extras such as additional equipment or out-of-hours services. Please bear in mind your booking fee will never include any parking or traffic violations. If you are unsure what your booking includes, please refer to your booking confirmation.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on whether you have prepaid your booking or chosen to pay locally as well as the location and country of rental. Further information can be found in our Booking Terms and Conditions.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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You are welcome to return the vehicle early if you absolutely need to. Please keep in mind however, that if you return early and have prepaid for your rental, there won't be a refund for any unused days. There is also a chance that the rental could cost you more as some rates or discounts may only apply to the rental length that you originally booked.

Want more information about our returns process? Visit our terms and conditions page for more information.

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Yes, if your company has set up a corporate account with us. Through this account, your company can provide employees with an ACTO (Avis Company Travel Order), which is a special voucher that is handed over when a hire vehicle is collected.

Find out more about corporate accounts.

If you need any further explanation of any of the charges on your invoice – our Avis invoice explainer breaks down what the charges on your invoice all refer to.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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If you are entitled to a free upgrade due to your Avis Preferred tier, the app has been programmed to offer this automatically. If you are wanting to redeem a voucher for a free upgrade as a reward, then you will need to follow the usual voucher redemption process when making a booking by following the instructions listed on the voucher itself.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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No not by using the app. Depending on the extra, these may need to be collected at the desk to ensure certain devices are correctly allocated to the renter.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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You just need to bring your:

• Driving licence*
• Credit card (if it’s a high value vehicle two payment cards must be provided, one of which needs to be a credit card),
• Proof of any discount (such as a frequent flyer or Avis Preferred card),
• Photo ID for international rentals (such as a passport or driving licence)

*If you hold a UK driving licence and are renting a car or van in the UK, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested from online (you will be asked to submit your driving licence number, National Insurance number and home postcode), or by calling the DVLA on 0300 083 0013 (Monday to Friday 8am7pm, Saturday 8am2pm). The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented to the store and still be valid when picking up any vehicle from us.

You may also need to bring proof of where you live, which could include a recent utility bill or bank statement.  Your driving licence will not be accepted as proof of address.  For more information on the rental requirements where you wish to rent, please review our location specific terms and conditions.

If you’re an Avis Preferred member, simply bring your membership card and your driving licence. Lastly, if you booked online or over the phone, bringing a print out of your booking confirmation showing your unique booking reference can streamline your check-out process. If you booked through a travel agent or third party agent, you will also need to bring the voucher they have supplied.

Need more advice? Contact us using the icons below.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Of course, you can take your hire car to a festival. However, as you are responsible for the vehicle during the rental period you will be liable if, for example, the car gets stuck in a field. You would need to arrange and pay for towing to get back on the road. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey. In some countries however there can be restrictions applied to this topic. Please always check the location specific terms and conditions before you start your trip.

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You don't have to use winter tyres in the UK, so we don't supply winter tyres here – even if you're driving abroad. But in some countries you must use winter tyres during winter months. Snow chains can also be supplied, sometimes at an extra cost. Please check at the location and our location specific terms and conditions for the specific country you wish to travel in.

Contact your nearest hire station to find out more.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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No need to worry, these things happen! If you have made two identical bookings accidentally, please cancel one of the reservations here. or you can call our customer service team. Once the duplicate booking is cancelled, if you prepaid for the bookings, you can contact our customer service team to request a refund. Please note that if the bookings are not identical, there may be a cancellation fee.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We offer you a couple of ways to pay to make it easy. You can pay online now or pay on collection and we'll charge you at the end of the hire. The choice is yours.

We accept Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles in the UK. You can't use a debit card in Iceland and Canada. We don't accept cards with Solo, JCB or Cirrus logos – even if they carry the Visa or MasterCard logo. Germany issued Maestro cards are only accepted in Germany. If you booked online using a PREPAID card, it must be shown at the counter along with another payment card. Two payment cards may be required at the counter for higher-value vehicles; if you've booked online, or over the phone, this will be highlighted on your booking confirmation.

Remember, the name on the card must match the driving licence of the main driver and must contain both the first and last names to complete the check-out process. When you signed up for Avis Preferred you provided your preferred payment method. We use this each time you book. You can update your profile and change the payment card at any time.

Should you have any queries you can call your designated telephone line. View your Avis Preferred account by signing in under the Your Avis button at the top of this page.

Need more advice? Call our reservations team.

You can pay for Fuel Up Front when you collect your hire vehicle. This simply means that you pay for a full tank of fuel upfront, saving you the hassle and time of refuelling before you return. This not only saves time but also money, because we offer a discounted rate compared to our fuel on return rates. If you choose Fuel Up Front but bring your hire vehicle back with a full tank, don't worry, we won't charge you for Fuel Up Front. But if you bring it back partly full, unfortunately we can't provide a refund and you will be charged the full amount as listed on your rental agreement, so try to return the vehicle as close to empty as possible.

Discover more about Fuel Up Front and your other fuel options.

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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If you're a member of a loyalty programme with one of our partners, you can collect Frequent Traveller miles or points when you travel with us, in addition to earning rewards through our Avis Preferred loyalty system. Each time you hire a vehicle, you collect points towards one of your loyalty programmes. The amount of points you receive is based on the loyalty programme you are with, so please be sure to check out the above partners link for more information. Remember to bring your miles card when you collect your car and see your balance grow.

Ready to clock up more miles? Start your journey.

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Whether you're hiring a car or van, you just need a clean driving licence that covers the vehicle you're hiring. Don't worry if you have points on your driving licence. You can still hire a car in the UK if you have six or less points. You must have held your driving licence for at least one year if you are hiring in the UK. This will be different in other countries so ensure you check the Location Specific Conditions. Please remember to bring your physical driving licence with you when you collect your vehicle (we don't access electronic licenses). If you're driving abroad, you and your additional driver will also need to bring your International Driving Permits. But in some countries, such as China, you can only drive if you have a Chinese driving licence.

Discover whether you need an International Driving Permit for your trip and how to apply on the gov.uk website.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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You can redeem your coupon in person at your hire station. Coupons cannot currently be used online. However, you can still book your vehicle online and redeem your coupon over the counter. Coupons can only be redeemed on 'pay at location' bookings as they cannot be used in conjunction with other discounts or offers.

Ready? Start your journey or call our reservations team.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Already planned a trip? Check your booking.

We're open at most airports and large cities on Sundays and Bank Holidays but it's worth checking first.

Find out when your nearest hire station is open by choosing the location and clicking on more information.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes, but you need to provide another form of identification showing your current address. A recent utility bill or bank statement is perfect.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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To make it easy for you, we can deliver your hire vehicle throughout the day. Simply choose the time slot that suits you best:

9am – 11.59am

12pm – 2.59pm

3pm – 6pm

If you'd also like us to collect your hire vehicle after you've finished your journey, you don't need to choose a time slot. Just let us know what time you'd like it collected.

Sound ideal? Book Online, call our reservations team, contact the location you're hiring your vehicle from, or, go to Avis Delivers to find out more.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes, if you have Personal Accident Insurance. It also covers you and your passengers if you're injured in an accident, plus any damage to your personal belongings. Personal Accident Insurance isn't automatically included with your rental, but you can purchase it over the counter when you collect your hire vehicle. The cost varies depending where you hire your vehicle. Find out more by using the live chat option below. Before you take out Personal Accident Insurance, it's worth also finding out whether your existing travel insurance already covers you.

Discover more about your protection options.

Don't forget to review the terms and conditions, which include everything you need to know ahead of your journey as well as full details of your Personal Accident Insurance Coverage.   

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Driving abroad is easy because you can use your original driving licence in most of Europe, South Africa, the USA and Canada. If your driving licence isn't in Roman characters (for example, Japanese), or you're hiring in Australia, you will also need an International Driving Permit. Discover whether you need an International Driving Permit for your trip and how to apply on this website. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Unfortunately, we can't fix a quote for you because prices may change over time. The only way to secure the price you see is to book your vehicle now. But we do offer car hire discounts to help you on your journey. Discover our latest offers.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes, of course. In countries that offer this service, we are happy to adapt any car that allows us to fit hand controls. This is generally an automatic vehicle. Simply call our reservations team and we will be happy to help, providing you give us at least 48 hours' notice. Adapting a vehicle won't cost you a thing because we want you to enjoy the perfect journey without any stress. Further information about hand controls can be found here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.