Need some help?

You just need to bring your:

  • Driving licence*
  • Credit card (if it's a high value vehicle, perhaps two for added security. Please check your booking)
  • Proof of any discount (such as a frequent flyer)
  • Photo ID for international rentals (such as a passport or driving licence)

*If you hold a UK driving licence and are renting a car or van, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested at this link (you will be asked to submit your driving licence number, National Insurance number and home postcode), or by calling the DVLA on 0300 083 0013 (Monday to Friday 8am - 7pm, Saturday 8am - 2pm). The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented to the store and still be valid when picking up any vehicle from us.

You may also need to bring proof of where you live, which could include a recent utility bill or bank statement.  Your driving licence will not be accepted as proof of address.  For more information on the rental requirements where you wish to rent, please review our location specific terms and conditions.

Lastly, if you booked online or over the phone, don't forget to bring a hard or digital copy of your email confirmation showing your unique booking reference.

Need more advice? Simply call our reservations team.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

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