What if I have an accident?

We hope you enjoy your journey, but should something unforeseen happen, we are here to help. If you are involved in an accident, please:

• Call the emergency services on 999

• Call our breakdown helpline, details of which can be found on your rental agreement or online

• Write down the names and addresses of anyone involved, including witnesses

• Make sure it’s safe to leave your hire vehicle

• Complete the accident form in your rental agreement paperwork or contact your hire station

• Don’t get your hire vehicle repaired without speaking to us first. This is so we can make sure the vehicle is repaired to the highest standards by a manufacturer or authorised repairer.

When you hire a vehicle with us, you automatically receive breakdown assistance in case something goes mechanically wrong. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more. We want to make sure everything is perfect for you, so we are behind you every mile of the way.

Discover more about your protection options. Drive safely and enjoy every second of your journey.


Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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