On your rental agreement you can find the date and time when the rental period ends and the address of the Avis location the car needs to be returned to.

We will send you an automatic reminder SMS before the rental car is due to return.

In case you cannot return the car on time, you have the opportunity to extend the rental without attending the rental location. Please reply to our SMS with the new return date and make sure that the additional charges for the extension are available on your account.

If your rental exceeds the 28 days, it means you have a long-term rental and a new rental agreement should be opened. Please see details here.

In case you would like to discuss your rental extension, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.

 

Rental Country	Email address	Phone number
France	os_fr@abg.com	+33 176547829
Germany	os_de@abg.com	+49 6171681316
Italy	os_it@abg.com	+39 0641998780
Portugal	os_pt@abg.com	+351 910016911 / +351 910025403
Spain	os_es@abg.com	+34 913480186
UK	os_uk@abg.com	+44 1344417017

In case the rental country does not appear in the list above, please contact the rental location.